Return & Refund Policy

We are committed to providing a smooth and satisfying shopping experience. Please review our return and refund policy below.

Return Policy

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return:

• The item must be in its original condition, unworn and unused.

• All original tags must be attached.

• The item must be returned in its original packaging.

• Proof of purchase, such as your receipt or order confirmation, is required.

• You must contact us and receive return approval before sending the item back.

Please note: Items returned without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

For damaged, defective, or incorrect items, we will provide a prepaid return shipping label where applicable.

Handling & Transaction Fee

For approved returns that are not due to a defective, damaged, or incorrect item, a 7% handling and transaction fee will be deducted from the refund amount.

If you cancel an order after payment has been processed, a 7% deduction will also apply to cover transaction and payment-processing costs.

How to Request a Return

To request a return, please email us at:

support@thestraitjackets.com

Please include:

• Your order number

• Your name

• The reason for the return

• Photos, if the item is damaged or incorrect

We will review your request and provide return instructions if your return is approved.

Return Shipping Address

Bs Sports
Daborji Arian, Chamba Wali Khanka
Pasrur Road
Sialkot, Pakistan

Please do not send your return to this address until your return has been approved and we have confirmed that it is the correct return address for your order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately at support@thestraitjackets.com if:

• The item arrives damaged or defective.

• You received the wrong product.

• Your order is missing an item.

For confirmed damaged, defective, or incorrect items, we will cover the return shipping cost and, depending on the situation, provide a replacement or full refund.

Please provide clear photos of the issue when contacting us so we can resolve the matter as quickly as possible.

Exchanges

If you would like to exchange an item, please contact us first at support@thestraitjackets.com.

An exchange may require you to return the original item and place a new order for the replacement item. Return shipping costs may apply unless the original item was defective, damaged, or incorrect.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days.

For standard returns, the 7% handling and transaction fee will be deducted from the refund amount.

No 7% fee will be deducted when the return is confirmed to be due to a defective, damaged, or incorrect item.

Please allow additional time for your bank or payment provider to process the refund and make the funds available in your account.

If you have not received your refund within 15 business days after your refund has been approved, please contact us at:

support@thestraitjackets.com

Important Note

Because our products may be made to order or customized, customized or personalized items may be subject to additional return restrictions. Please contact us before placing your order if you have questions about whether your specific item is eligible for return.

We reserve the right to refuse a return if the item does not meet the eligibility requirements stated in this policy.